User Tools

Site Tools


finance:tickets

Ticket Team

The Ticket Team manages all aspects of the Nowhere ticket sales.

Timeline

  • December - start the ticket pricing process
  • 14 January - give comms the ticket price details and Low Income application process
  • 21 January - open volunteer ticket sales
  • 29 January - close Low Income applications
  • 30 January - notify Low Income applicants of success or failure
  • 1 February - close volunteer sales, open general ticket sales
  • 1 May - start Early Entry registration
  • 1 June - supply initial build Early Entry list to Production Team
  • 24 June - supply barrio/art Early Entry list to Gate
  • 3 July - supply ticket list to Gate
  • 3-6 July - on call for any ticket issues
  • 20 July - prepare post Nowhere ticket report

General Info

If you're looking for info on how to buy tickets try: Nowhere Tickets Page

Requirement for ID number

In order to hold Nowhere, the event requires a permit. The easiest permit for Norg to get is as a “campsite”. Unfortunately as part of the requirements of a campsite is gathering information on attendees. In previous Nowhere's the local government didn't ask this from us, but in the last 2 events this has been has been enforced. In 2019 an official book was used at Gate, but caused longer queues and was deemed unsatisfactory to the local officials. As a solution it was decided to gather the ID number at ticket purchase and just verify that it matches at Gate.

Low Income Application Process

At least two weeks before the general ticket sale, the low income application form should be opened. The form should gather at least the name, email address and the reason for the application.

A team of people is needed to assess all the applications. Currently we rely on the honesty of the applicants but this might need to change to a more facts based approach with documentation submitted to back up the application.

All applications need to be assessed at least a day before the general sale, so that the failed applicants are notified and have a chance at purchasing a full price ticket.

If all the low-income codes are allocated, a waiting list should be set up to handle any returned or expired codes (low-income codes are only valid for 2 months).

Volunteer Pre-sale codes

As a perk for volunteering, we offer all people who volunteered for the previous Nowhere an early access code for this years sale. The codes expire the day of the general sale.

Barrio pre-sale codes

In years where it's perceived that tickets will sell out fast, we offer codes to barrio's to allow their core members to buy tickets before the general sale. The amount of codes offered matches the previous years Early Entry numbers for each barrio. The codes expire the day of the general sale.

STEP (Secure Ticket Exchange Programme

Once all the tickets are sold out, we turn on STEP to handle all the resales. This is a process where people can register that they want to buy a ticket, and matches them against people who want to resell their tickets. Since the process is handled by the ticket agent, the process is secure for both buyer and seller.

Ticket Agent

After a long assessment in 2017, Nowhere chose to use Quicket as their ticket agent. They are very burner friendly and always extremely helpful. Quicket use Stripe as their charge handler.

Early Entry (EE)

Due to the need to manage volunteers who arrive early for build, an Early Entry system was created. It's got two different aspects to it:

Norg teams During the initial build of Norg (roughly a month before the event starts) numbers are extremely restricted by the permit and infrastructure. During this time various teams are balanced against each other in EE allocations.

Barrio build crew On the Wednesday before the event starts Early Entry for barrio build crews are opened. Each barrio has a fixed allocation of EE based on their projected member size. This was considered the fairest method of distributing the limited numbers the government permit allows us.

Ticket list to Gate

Before the event the gate team needs access to both the Early Entry lists, and then the full ticket list to control access. Historically this has been provided as both an API and database depending on the gate scanner needs.

finance/tickets.txt · Last modified: 2022/03/18 12:04 by bob@goingnowhere.org