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finance:tickets [2022/03/18 12:04] – bob@goingnowhere.orgfinance:tickets [2023/12/03 07:58] (current) – [Ticket Team Job Descriptions] bob
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   * //1 May// - start Early Entry registration   * //1 May// - start Early Entry registration
   * //1 June// - supply initial build Early Entry list to Production Team   * //1 June// - supply initial build Early Entry list to Production Team
-  * //24 June// - supply barrio/art Early Entry list to Gate +  * //1 day before Barrio Build// - supply barrio and art Early Entry list to Gate 
-  * //3 July// - supply ticket list to Gate +  * //1 day before gate opens// - supply ticket list to Gate 
-  * //3-6 July// - on call for any ticket issues +  * //week of event// - on call for any ticket issues 
-  * // 20 July// - prepare post Nowhere ticket report+  * //week after event// - prepare post Nowhere ticket report
  
 ===== General Info ===== ===== General Info =====
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 ===== Requirement for ID number ===== ===== Requirement for ID number =====
  
-In order to hold Nowhere, the event requires a permit. The easiest permit for Norg to get is as a "campsite". Unfortunately as part of the requirements of a campsite is gathering information on attendees. In previous Nowhere's the local government didn't ask this from us, but in the last 2 events this has been has been enforced. In 2019 an official book was used at Gate, but caused longer queues and was deemed unsatisfactory to the local officials. As a solution it was decided to gather the ID number at ticket purchase and just verify that it matches at Gate.+In order to hold Nowhere, the event requires a permit. The easiest permit for Norg to get is as a "campsite". Unfortunately. as part of the requirements of a campsite in Spain, we need to record information on all campers. In previous Nowhere's the local government didn't ask this from us, but since 2019 this has been has been enforced. In 2019 an official book was used at Gate, but caused longer queues and was deemed unsatisfactory to the local officials. As a solution it was decided to gather the ID number and real name at ticket purchase and just verify that it matches at Gate.
  
 ===== Low Income Application Process ===== ===== Low Income Application Process =====
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 If all the low-income codes are allocated, a waiting list should be set up to handle any returned or expired codes (low-income codes are only valid for 2 months). If all the low-income codes are allocated, a waiting list should be set up to handle any returned or expired codes (low-income codes are only valid for 2 months).
  
 +Some lessons learned:
 +  * We need to close resales roughly 2 weeks before the event starts. It's not realistic to find Low Income buyers after this date.
 +  * Low income ticket buyers need to be reminded not to try and resell or transfer their tickets.
 ===== Volunteer Pre-sale codes ===== ===== Volunteer Pre-sale codes =====
  
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 ===== STEP (Secure Ticket Exchange Programme ===== ===== STEP (Secure Ticket Exchange Programme =====
  
-Once all the tickets are sold out, we turn on STEP to handle all the resales. This is a process where people can register that they want to buy a ticket, and matches them against people who want to resell their tickets. Since the process is handled by the ticket agent, the process is secure for both buyer and seller.+If all the tickets are sold out, we turn on STEP to handle all the resales. This is a process where people can register that they want to buy a ticket, and matches them against people who want to resell their tickets. Since the process is handled by the ticket agent, the process is secure for both buyer and seller.
  
 ===== Ticket Agent ===== ===== Ticket Agent =====
  
-After a long assessment in 2017, Nowhere chose to use Quicket as their ticket agent. They are very burner friendly and always extremely helpful. Quicket use Stripe as their charge handler. +After a long assessment in 2017, Nowhere chose to use Quicket as their ticket agent. They are very burner friendly and always extremely helpful. Quicket use Stripe as their payment gateway.
  
 +Current issues with Quicket:
 +  * API not as fully featured as we'd like
 +  * For the buses, we're not able move tickets between time schedules - it needs an email to Quicket
 +  * Not able to match Stripe purchase to a Quicket REF - have to email Quicket for this type of query.
 ===== Early Entry (EE) ===== ===== Early Entry (EE) =====
  
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 Before the event the gate team needs access to both the Early Entry lists, and then the full ticket list to control access. Historically this has been provided as both an API and database depending on the gate scanner needs. Before the event the gate team needs access to both the Early Entry lists, and then the full ticket list to control access. Historically this has been provided as both an API and database depending on the gate scanner needs.
 +
 +===== Ticket Team Job Descriptions =====
 +  * [[finance:ticket_lead_jd|Ticket Lead]]
 +  * [[finance:ticket_team_jd|Ticket Team Member]]
 +  * [[https://docs.google.com/file/d/1URLwkktJM1__3OLEsnlFVCUJrvR1m_gT/edit?filetype=msword|Low Income Lead]] (technically the role falls under Inclusion)
 +  * [[finance:low_income_lead|Low Income Inclusion Lead]]
finance/tickets.1647605046.txt.gz · Last modified: 2022/03/18 12:04 by bob@goingnowhere.org

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