Responsible To: Ticket Lead
Work alongside: Low Income Team, Gate, Finance

NOTE - this is a pre-event role covering January to event start.

Work with other members of the team to ensure that Nowhere tickets are sold safely and people buying tickets are able to resolve any issues.

• Answer emails to the ticket team
• Escalate any issues to the Ticket Lead
• Track common queries and update the Ticket FAQ
• Assisting the Low Income team manage the Low Income codes
• (optional) Helping manage the Early Entry system

• Patience! (You're going to be answering the same questions again and again)
• Good enough written English to understand and be understood
• Discretion

• Have been to Nowhere before (yes we'll call it a skill!)
• Knowledge of ticketing systems
• Fluent in any European language

• Being a core part of making Nowhere happen. No tickets == no Nowhere!
• Buying one of the first tickets while testing the system

The busy times are in January and early February when the tickets go on sale, and then quietens down till June when it picks up again. While this is technically a year-round position, there are virtually no queries between Nowhere and January.

• busy times: About 5-7 hours a week
• quiet times: About 1-2 hours a week