====== Ticket Team ======

The Ticket Team manages all aspects of the Nowhere ticket sales. 

===== Timeline =====

  * //December// - start the ticket pricing process
  * //14 January// - give comms the ticket price details and Low Income application process
  * //21 January// - open volunteer ticket sales
  * //29 January// - close Low Income applications
  * //30 January// - notify Low Income applicants of success or failure
  * //1 February// - close volunteer sales, open general ticket sales
  * //1 May// - start Early Entry registration
  * //1 June// - supply initial build Early Entry list to Production Team
  * //1 day before Barrio Build// - supply barrio and art Early Entry list to Gate
  * //1 day before gate opens// - supply ticket list to Gate
  * //week of event// - on call for any ticket issues
  * //week after event// - prepare post Nowhere ticket report

===== General Info =====
If you're looking for info on how to buy tickets try: [[https://www.goingnowhere.org/tickets/|Nowhere Tickets Page]]

===== Requirement for ID number =====

In order to hold Nowhere, the event requires a permit. The easiest permit for Norg to get is as a "campsite". Unfortunately. as part of the requirements of a campsite in Spain, we need to record information on all campers. In previous Nowhere's the local government didn't ask this from us, but since 2019 this has been has been enforced. In 2019 an official book was used at Gate, but caused longer queues and was deemed unsatisfactory to the local officials. As a solution it was decided to gather the ID number and real name at ticket purchase and just verify that it matches at Gate.

===== Low Income Application Process =====

At least two weeks before the general ticket sale, the low income application form should be opened. The form should gather at least the name, email address and the reason for the application.

A team of people is needed to assess all the applications. Currently we rely on the honesty of the applicants but this might need to change to a more facts based approach with documentation submitted to back up the application.

All applications need to be assessed at least a day before the general sale, so that the failed applicants are notified and have a chance at purchasing a full price ticket.

If all the low-income codes are allocated, a waiting list should be set up to handle any returned or expired codes (low-income codes are only valid for 2 months).

Some lessons learned:
  * We need to close resales roughly 2 weeks before the event starts. It's not realistic to find Low Income buyers after this date.
  * Low income ticket buyers need to be reminded not to try and resell or transfer their tickets.
===== Volunteer Pre-sale codes =====

As a perk for volunteering, we offer all people who volunteered for the previous Nowhere an early access code for this years sale. The codes expire the day of the general sale.

===== Barrio pre-sale codes =====

In years where it's perceived that tickets will sell out fast, we offer codes to barrio's to allow their core members to buy tickets before the general sale. The amount of codes offered matches the previous years Early Entry numbers for each barrio. The codes expire the day of the general sale.

===== STEP (Secure Ticket Exchange Programme =====

If all the tickets are sold out, we turn on STEP to handle all the resales. This is a process where people can register that they want to buy a ticket, and matches them against people who want to resell their tickets. Since the process is handled by the ticket agent, the process is secure for both buyer and seller.

===== Ticket Agent =====

After a long assessment in 2017, Nowhere chose to use Quicket as their ticket agent. They are very burner friendly and always extremely helpful. Quicket use Stripe as their payment gateway.

Current issues with Quicket:
  * API not as fully featured as we'd like
  * For the buses, we're not able move tickets between time schedules - it needs an email to Quicket
  * Not able to match Stripe purchase to a Quicket REF - have to email Quicket for this type of query.
===== Early Entry (EE) =====

Due to the need to manage volunteers who arrive early for build, an Early Entry system was created.
It's got two different aspects to it:

**Norg teams**
During the initial build of Norg (roughly a month before the event starts) numbers are extremely restricted by the permit and infrastructure. During this time various teams are balanced against each other in EE allocations. 

The Volunteer Coordinators are the first point of contact regarding Norg EE's.

**Barrio build crew**
On the Wednesday before the event starts Early Entry for barrio build crews are opened. Each barrio has a fixed allocation of EE based on their projected member size. This was considered the fairest method of distributing the limited numbers the government permit allows us.

The Barrio Coordinator is the first point of contact for Barrio EE questions.

**Art installations**
The Art Leads will collect all the needed EE information and supply them to the EE team.

===== Ticket list to Gate =====

Before the event the gate team needs access to both the Early Entry lists, and then the full ticket list to control access. Historically this has been provided as both an API and database depending on the gate scanner needs.

===== Ticket Team Job Descriptions =====
  * [[finance:ticket_lead_jd|Ticket Lead]]
  * [[finance:ticket_team_jd|Ticket Team Member]]
  * [[https://docs.google.com/file/d/1URLwkktJM1__3OLEsnlFVCUJrvR1m_gT/edit?filetype=msword|Low Income Lead]] (technically the role falls under Inclusion)
  * [[finance:low_income_lead|Low Income Inclusion Lead]]