===== Ticket Team Job Description =====
''Responsible To:'' Ticket Lead\\ 
''Work alongside:'' Low Income Team, Gate, Finance

**NOTE** - this is a pre-event role covering January to event start.

==== Description ====
Work with other members of the team to ensure that Nowhere tickets are sold safely and people buying tickets are able to resolve any issues.

==== Tasks ====
  * Answer emails to the ticket team
  * Escalate any issues to the Ticket Lead
  * Track common queries and update the Ticket FAQ
  * Assisting the Low Income team manage the Low Income codes
  * (optional) Helping manage the Early Entry system

==== Necessary skills ====
  * Patience! (You're going to be answering the same questions again and again)
  * Good enough written English to understand and be understood
  * Discretion 

==== Bonus skills ====
  * Have been to Nowhere before (yes we'll call it a skill!)
  * Knowledge of ticketing systems
  * Fluent in any European language

==== Job Benefits ====
  * Being a core part of making Nowhere happen. No tickets == no Nowhere!
  * Buying one of the first tickets while testing the system

==== Time commitment required ====
The busy times are in January and early February when the tickets go on sale, and then quietens down till June when it picks up again. While this is technically a year-round position, there are virtually no queries between Nowhere and January.
  * //busy times:// About 5-7 hours a week
  * //quiet times:// About 1-2 hours a week